Exchange and Return Policy
If for any reason you are unsatisfied with the delivered goods we have sent you, please let us know. We think you should be completely happy with all your Orange Mayonnaise products.
If it were not everything you had hoped for, you have the oppertunity to exchange or return your goods** within 14 days after arrival. Please e-mail us at firstname.lastname@example.org, add the order number and indicate the reason for the exchange or return and we will straighten things out. When you would like to exchange an item, we can then also immediately reserve it for you, to prevend it from selling out during return transport.
When we have received your return goods**, we will notify you by e-mail and Orange Mayonnaise will refund your purchase price of the returned products. We don't refund via coupons (except when you have payed with a coupon). When you originally payed by PayPal, you will also receive your return payment at your PayPal account, as we are not able to send your money to a different payment account. This also applies for bank transfers, credit card transfers, coupons, etc.
* Return conditions are that the product should be complete and unused (with added price tags / hangtags, luxury packing etc.) , in perfect condition and in a firm, closed and clean packing. You are not obligated to use the original parcel though.
Just send us the item you want to return and after receipt of the goods we will refund you your original payment of the returned item(s), within 10 to 14 workingdays at last.
When you return your complete order, your will also receive a refund for the payed PostParcel shipping fee, as payed in our shop (Pls. note; Express shipping fee will not be refunded).
* The shipping costs of returning an item are for your own account.
* You are resposible for your own return parcel; Return or exchange items which are lost or damaged during transportation will not be compensated / refunded. You should claim these costs at the transporter (insured transport required).
* If you would like to exchange an item, from an address within the EU, we will send you the new exchange item free of extra shipping charge (standard Post Parcel shipping only). (This free exchange order can only be claimed once per order, and within an order > new booked orders will not be accepted as an exchange, due to double administration and bankcosts). For all exchange orders from outside EU zone / overseas, we will charge new transport costs. For our current transport fee's, see DELIVERY & TRANSPORT.
* Please always conclude a (copy of the) return form (see invoice) in every return and/or exchange parcel.
* For exchange / return orders form outside EU; please always mention RETURN (big letters please) on the outside of the parcel ànd mark the RETURN box on your customs declaration form. This is to avoid import duties for Orange Mayonnaise on Orange Mayonnaise items. Return or exchange parcels without these RETURN notice and with customs charges, will not be accepted and or payed by Orange Mayonnaise. All customs charges are for your own account.
Address for Returns / Exchanges
within NL (preferred address)
Orange Mayonnaise, att Returns (order nr. ...)
PO box 307
2650AH Berkel en Rodenrijs
for International Returns >
Orange Mayonnaisee, att Returns (order nr. ...)
Weg en Bos 80b
For further information see Conditions / General terms of Purchase.